Privacy Policy
Privacy Statement
KitPlus is a trading name of TV-BAY Limited itmay be referred to as either in this policy. Your right to privacy is very important. We recognize that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. We believe this information should only be used to help us provide you with better service. That's why we have put a policy in place to protect your personal information. Below is a summary of our policy.
 
What personal information do we collect?
Some examples of information tv-bay will collect are name, address and phone number. If you sign up for a tv-bay electronic newsletter or e-mail list, each message will include instructions on how to "unsubscribe" from that list. We give you the opportunity to elect not to receive materials from us.
 
During registration you are given the option to subscribe to additional services. If you opt to subscribe to our email newsletters then you consent for tv-bay to hold your details within our system. You may unsubscribe at any time via a link at the footer of all of our newsletter emails. Tv-bay will not sell your data to third parties but reserves the right to occasionally send you carefully selected information on behalf of relevant suppliers.
 
Analytics
Google Analytics tracking (and most web tracking software) uses cookies in order to provide meaningful reports about your site visitors. However, Google Analytics cookies do not collect personal data about your website visitors. TV-BAY uses Google Analytics to enhance your experience - it holds no personal data and ensure our service gets better. Cookies are not dangerous and only help us analyse the activiites on our website. 
 
Cookies
TV-BAY  uses cookies to aid in the delivery of rich media content (videos etc) and also for the tracking of anonymous data that is used in the website analytics package (Google Analytics). This data is used to ensure that we are delivering the best quality content to you and other users. If you subscribe to our mailing list your details are stored on a secure mail server provided by Swiftpage. For more information on this, please contact us. As mentioned the TV-BAY website uses cookies to store information on your computer. Some of these cookies are essential to make this site work and others help us to improve the website by giving some insight into how the site is being used. If you comment on any blog post a cookie is stored on your computer so that future comments may be entered more quickly and easily by you. If you use the Live Chat feature a cookie will be stored on your computer to enable you to chat again without entering your details.No information produced by the cookies from the TV-BAY site is shared with any other third party other than for the purposes decreed above. This will not contain any personal information. We are not in control of the delivery of cookies from service providers such as Google Analytics and YouTube. Any comments or questions that you may have should be raised with the originator of those cookies. Your use of this site is taken as consent to the placing of cookies on your system. If you disagree, please take the following action (for technical support please contact your IT support technician.
  • Close this website
  • Use your web browser’s tools to “delete your cache”
  • Quit your browser
  • You can then choose to disallow cookies from this website via browser settings
Protecting your privacy
We will take appropriate steps to protect your privacy. Whenever you provide information we will take reasonable steps to protect it. When you provide payment information in our on-line store then this information in entered into a securely encrypted window provided by PAYPAL. We will take reasonable security measures to protect your personal information in storage and they will not be sold solely for marketing purposes to third parties.
We will not provide any of your personal information to other companies or individuals without your permission. However, we may need to provide your name and delivery address to third parties that tv-bay uses for the purposes of delivering specific services to you (e.g. deliveries direct from tv-bay suppliers.). Under the control of a bonded mail house then tv-bay may, from time to time, send you emails and literature from third party companies. Tv-bay provides many links to third party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third party sites.
 
Data storage in the UK
Any information that tv-bay needs to store and process will be carried out on databases located in the UK.
 
Payment information
We do not store credit card details nor do we share customer details with any 3rd parties. If you have any queries over our payments then please email paypal@tv-bay.com or call +44 1635 237237.
 
Delivery
tv-bay Limited does not sell anything physical that is actually delivered to your door excpet the monthly magazine which you may subscribe to. Any advert paid for on the website is added online immediately, there is no review from us and once paymenthas been confirmed then your listing will be live. If you purchase advertising credits that can be used at a later date to exchange for online advertising then these will remain on your account for 12 months.
 
Refund / Cancellation
Once you have added an item to the website then there is no refund allowed. Your advert is live immediately payment is confirmed so people will contact you from this point therefore we can not allow refunds as you may sell the item within minutes. If you require assistance in ammending your advertisement then please contact info@tv-bay.com. If you wish to remove it from the site then you can log in and delete it. If you wish to remove your account then please contact info@tv-bay.com and we will be pleased to help.
 
How can you update the personal information you have provided to us?
You can help tv-bay maintain the accuracy of your information by updating your profile at any appropriate time. Just log on in the usual way and select PROFILE. If at any time you wish to stop receiving an electronic newsletter from tv-bay you can unsubscribe as explained in the email or editing your profile accordingly.
 
Contacting tv-bay regarding privacy
You can contact info@tv-bay.com at any time to assist with removal, update or other queries in relation to your personal data. The person in charge if this informa
tion is Simon Tillyer.