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Mariner xVu announces Advanced Self-Care Application for Video and Broadband Providers Posted: 18/06/2018
Mariner xVu and trade; Announces Advanced Self-Care Application for Video and Broadband Providers

Mariner xVu™ today announced XpertVu Self Care, an application for service providers to improve subscribers’ quality of experience (QoE) by enabling them to self-diagnose and repair. XpertVu Self Care provides an immediate diagnosis of key issues impacting QoE, guiding the customer toward resolution and increasing their satisfaction with the service, which improves the service provider’s Net Promoter Score. The new application uses Mariner’s automated Investigator technology, which leverages machine learning and AI algorithms to pinpoint problem areas. By reducing the number of customer care calls and truck rolls, XpertVu Self Care significantly reduces operational costs for service providers.

Tags: Mariner xVu | QoE software | broadband internet services | entertainment services
Submitted by Dundee Hills Group
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