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Paywizard study shows European TV operators are failing to use subscriber data to ensure a positive customer experience Posted: 03/10/2018
Paywizard study shows European TV operators are failing to use subscriber data to ensure a positive customer experience

Paywizard, the pay-TV subscription, billing and customer relationship management (CRM) specialist, has announced that a new study of major European broadcasters, pay-TV operators, telcos and over-the-top (OTT) service providers reveals that all rank customer experience as a top strategic priority but the vast majority are failing to make effective use of subscriber data and analytics to engage consumers.

Tags: Paywizard | Ben Keen | pay-TV | Research | OTT | CRM | Decision Moments
Submitted by platformcomms
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Bonnier Broadcasting, part of Nordic media giant Bonnier, chooses Paywizard to boost customer engagement and growth of OTT TV subscribers Posted: 24/09/2018
Bonnier Broadcasting, part of Nordic media giant Bonnier, chooses Paywizard to boost customer engagement and growth of OTT TV subscribers

Bonnier Broadcasting, part of Bonnier the Nordic region’s leading media company, has chosen Paywizard, the pay-TV subscription, billing and customer relationship management (CRM) specialist, to boost growth of its subscription-based over-the-top (OTT) television services.

Tags: Paywizard | Bonnier Broadcasting | OTT | CRM
Submitted by platformcomms
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Paywizard builds next generation subscriber intelligence platform on Microsoft Azure AI platform Posted: 14/09/2018
Paywizard builds next generation subscriber intelligence platform on Microsoft Azure AI platform

Paywizard, the pay-TV subscription, billing, customer relationship management (CRM) and insight specialist, today announced that it is building the next-generation version of its subscriber intelligence platform, Paywizard Singula™ on the cutting-edgeMicrosoft Azure AI platform. Harnessing Azure’s analytics environment ‘Databricks’, the move enables Paywizard to more quickly, easily and comprehensively extend its machine learning and artificial intelligence (AI) capability. The result being that Paywizard’s clients are better positioned to action data insight to strengthen customer loyalty, grow revenues and win new subscribers.

Tags: Paywizard | Microsoft Azure | AI | IBC | IBC 2018 | IBC 2018
Submitted by Paywizard
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Paywizard partners with Verimatrix to enable pre-emptive approach to QoE Posted: 06/09/2018
Paywizard partners with Verimatrix to enable pre-emptive approach to QoE

Paywizard, the pay-TV subscription, billing and customer relationship management (CRM) specialist, has today announced that it has partnered with Verimatrix, a specialist in securing and enhancing revenue for network-connected devices and services, to enable operators to proactively engage with customers experiencing problems by utilising quality of experience (QoE) data sets.

Tags: Paywizard | Veramatrix | pay-TV | QoE
Submitted by Paywizard
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Research shows over 40% of US households are now and lsquo;pay-TV polygamists and offsetting cord-cutting trend Posted: 05/04/2018
Research shows over 40% of US households are now and lsquo;pay-TV polygamists and offsetting cord-cutting trend
  • New Paywizard survey reveals that the sole pay-TV package for one in five US households is an OTT TV service such as Netflix, Amazon Prime or Hulu
  • But twice as many respondents are identified as ‘pay-TV polygamists’ – households taking OTT subscriptions on top of their traditional cable, satellite or IPTV packages
Tags: Paywizard | OTT | pay-TV | US | USA | survey | NAB 2018 | NAB 2018
Submitted by Staff
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Paywizard and Diagnal unveil strategic partnership to drive targeted real-time multichannel customer engagement Posted: 28/03/2018
Paywizard and Diagnal unveil strategic partnership to drive targeted real-time multichannel customer engagement

Paywizard, the pay-TV subscription, billing and customer relationship management (CRM) specialist, and Diagnal, the expert in marketing technology solutions for Internet TV service providers, have announced a strategic partnership that enables pay-TV and OTT operators to take an intelligent, data-driven approach to delivering real-time customer communications and dynamic multichannel marketing campaigns.

Tags: Paywizard | Diagnal | pay-TV | TV | CRM | customer | OTT | data | television | NAB 2018 | NAB 2018
Submitted by Staff
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Pay-TV operators are failing to provide the positive customer experience consumers expect Posted: 22/03/2018
Pay-TV operators are failing to provide the positive customer experience consumers expect

The vast majority of consumers want pay-TV operators to demonstrate they understand their needs and provide them with a positive customer experience at every stage of consumer engagement, but close to a third say they are falling short, according to new research from subscription, billing and customer relationship management (CRM) specialist Paywizard.

Tags: Paywizard | pay-TV | TV | customer experience | consumer | OTT | NAB 2018 | NAB 2018
Submitted by Staff
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ITV Box Office selects Venue from Paywizard and amp; Ostmodern to drive long-term loyalty among Pay-Per-View customers Posted: 28/11/2017
ITV Box Office selects Venue from Paywizard and amp; Ostmodern to drive long-term loyalty among Pay-Per-View customers

Paywizard, the subscription, billing and customer relationship management (CRM) expert, and Ostmodern, the broadcast content and video on demand (VoD) specialist, have today announced thatITV Box Office, the live events PPV arm of UK commercial broadcaster ITV, has selected Venue to drive long term loyalty from PPV customers, and support the companys ongoing balanced revenue strategy.

Tags: Paywizard | Ostmodern | ITV | CRM | VoD | PPV | OTT | TV | media
Submitted by Staff
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Paywizard secures new investment to fuel further international business growth and innovation Posted: 28/09/2017
Paywizard secures new investment to fuel further international business growth and innovation

Paywizard, the subscription, billing and customer relationship management (CRM) specialist, has announced it has secured new funding from existing investors to build on momentum from major new client signings and the launch of innovative subscription and pay-per-view (PPV) solutions with partners.

Tags: Paywizard | funding | 2017 | IBC | Massive Interactive | NHK | Venue | pay-TV
Submitted by Staff
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Paywizard and Ostmodern announce launch of Venue: a revolutionary approach to Pay-Per-View customer management Posted: 11/09/2017
Paywizard and Ostmodern announce launch of Venue: a revolutionary approach to Pay-Per-View customer management

Paywizard, the subscription, billing and customer relationship management (CRM) expert, and Ostmodern, the broadcast content and video on demand (VOD) specialist, have today announced they have partnered to launch Venue, a revolutionary new end-to-end Pay-Per-View (PPV) solution.

Tags: paywizard | IBC 2017 | Ostmodern | VOD | subscribers | CRM | PPV | Venue | IBC 2017 | IBC 2017
Submitted by Staff
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NHK Cosmomedia Europe selects Paywizard Agile to provide holistic subscriber management for JSTV-i OTT platform Posted: 07/09/2017
NHK Cosmomedia Europe selects Paywizard Agile to provide holistic subscriber management for JSTV-i OTT platform

Paywizard, the subscription, billing and customer relationship management (CRM) specialist, has today announced that NHK Cosmomedia Europe (NCME), an affiliated company with Japanese national broadcaster, NHK, has selected the Paywizard Agile platform to provide an end-to-end subscription, CRM and billing solution for JSTV-i, NCMEs flagship OTT service and currently the only Japanese language TV service in Europe.

Tags: paywizard | IBC | NHK Cosmomedia Europe | NCME | Japan | agile | IBC 2017 | IBC 2017 | IBC 2017
Submitted by Staff
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Paywizard and Massive Interactive partner to drive targeted front-end UX for each key customer decision Posted: 31/08/2017
Paywizard and Massive Interactive partner to  drive targeted front-end UX for each key customer decision

Paywizard, the subscription, billing and customer relationship management (CRM) specialist, has today announced a new strategic partnership with Massive Interactive, experts in targeted user experiences for multiscreen video services. The collaboration will enable operators to use rich data insight and predictive analytics to more effectively target subscribers and tailor the UI at the eight key Decision Moments in the customer journey; Find, Join, Consume, Upgrade, Downgrade, Bill, Leave and Win Back.

Tags: Paywizard | IBC | 2017 | Massive Interactive | CRM | multiscreen | IBC 2017 | IBC 2017
Submitted by Staff
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Paywizard integrates with Ciscos Infinite Video Platform Posted: 25/04/2017
Paywizard integrates with Ciscos Infinite Video Platform

Paywizard, the pay-TV subscription, billing and customer relationship management (CRM) specialist, is pleased to announce that global technology provider Cisco has welcomed the company as the latest vendor to integrate its solution into Ciscos Infinite Video Platform, which enables broadcast-quality video on any device.

Tags: paywizard | cisco | nab 2017 | pay-TV | NAB 2017 | NAB 2017
Submitted by Staff
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Enhanced Paywizard Agile now provides pay-TV operators with data-rich 360-degree subscriber view to drive predictive analytics Posted: 20/04/2017
Enhanced Paywizard Agile now provides pay-TV operators with data-rich 360-degree subscriber view to drive predictive analytics

Paywizard, the subscription, billing and customer relationship management (CRM) specialist, will debut a number of new, powerful data-driven enhancements to Paywizard Agile, its subscriber management solution, at NAB Show 2017. The new features provide pay-TV operators with a true 360-degree, data-driven view of their customers along with powerful predictive analytics tools that identify individual subscribers propensity to churn and then recommend specific actions to retain those at risk.

Tags: paywizard | NAB 2017 | NAB 2017 | NAB 2017
Submitted by Staff
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New CEO takes command at Paywizard to further fuel international growth Posted: 11/04/2017
New CEO takes command at Paywizard to further fuel international growth

Paywizard, the subscription, billing and customer relationship management (CRM) specialist, has named Bhavesh Vaghela its new Chief Executive Officer, as the company aims to capitalize on the sales and marketing successes that are coming to define it as a key player in the rapidly changing pay-TV marketplace.

Tags: paywizard; CEO; Bhavesh Vaghela; pay-TV
Submitted by Staff
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