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3D Storm rewards its 20 best resellers among more than 200 international partners Posted: 03/08/2021
3D Storm rewards its 20 best resellers among more than 200 international partners

“In a very demanding and competitive market, 3D Storm is one of the few high Value-Added distributors with a real human touch. Thanks to a strong collaboration with its channel partners and an offer adapted to needs, 3D Storm significantly develops its sales and its presence in Europe. In a context disrupted by the pandemic, these Awards are the perfect opportunity to thank our partners for their involvement and hard work! ” - Franck H. Lafage, 3D Storm CEO


Tags: award | 3dstorm | newtek | production systems | consulting | customer service | turnover
Submitted by 3D Storm
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Telstra Bolsters its Leadership Team with the Appointment of Noah Drake to Run its Americas Customer Solutions Group Posted: 15/07/2021
Telstra Bolsters its Leadership Team with the Appointment of Noah Drake to Run its Americas Customer Solutions Group

Telstra has named Noah Drake to lead the company’s Customer Solutions group for the Americas region. As Vice President, Customer Solutions, Drake will lead a specialized team that works with customers to create value by bringing together the full capabilities of Telstra’s products and services. 

Tags: Telstra | appointment | Customer | Solutions | VP
Submitted by Bubble Agency
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Imagine Communications Appoints Karlheinz Dern as Regional Sales Manager Posted: 26/05/2021
Imagine Communications Appoints Karlheinz Dern as Regional Sales Manager

Karlheinz Dern has joined Imagine Communications as a regional sales manager based in Munich, Germany. He will be responsible for several key accounts in Germany, as well as all customer activities across Switzerland.

Tags: Imagine Communications | MKM Marcomms | MKM Marketing Communications | Mathias Eckert | Germany | Switzerland | Karlheinz Dern | regional sales | IP connectivity | technology | virtualisation | broadcast | media | relationships | confidence | commitment | customers
Submitted by MKM Marketing Communications
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Black Box Customer Service Earns 2021 Stevie Award Posted: 09/03/2021
Black Box Customer Service Earns 2021 Stevie Award

Black Box Corporation, an industry-leading provider of IT connectivity solutions, today announced that the company was named a Bronze Award Winner of the 15th annual Stevie® Awards in the Front-Line Customer Service Team of the Year category. The awards recognize the achievements of contact center, customer service, business development, and sales professionals worldwide.

Tags: Black Box | Customer | Service | Bronze | Stevie | Award
Submitted by Wall Street Communications
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Dejero Announces New European Channel Partnerships Posted: 05/08/2020
Dejero Announces New European Channel Partnerships

Dejero has brought onboard new European partners in Ireland, Hungary and Portugal, strengthening its market presence and local support offering. The company’s expanding network of regional channel partners will enable Dejero to provide its full range of solutions and services in support of the delivery of mission-critical live video and real-time data to European broadcast and media organizations, as well as other organizations that need reliable connectivity.

“As we continue to grow in the European market, we’re seeing increased demand for our connectivity solutions in a number of untapped geographical and vertical markets, as well as demand for on-the-ground support,” said Rob Waters, Dejero’s director of sales for EMEA. “These new partnerships bring in very local and experienced representation and prove our commitment to address the needs of our European customers.”

 

Tags: Dejero | European | channel partners | Ireland | Hungary | Portugal | commitment | customer support | mission-critical | live video | broadcast | media organisations | reliable connectivity | Rob Waters | Bonifacio Ribeiro | MKM Marketing Communications
Submitted by MKM Marketing Communications
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Calrec and rsquo;s Dave Sampson moves into new IP role as Network Specialist Posted: 27/05/2020
Calrec and rsquo;s Dave Sampson moves into new IP role as Network Specialist

Calrec has created a new position to further cement its reputation as a market leader in IP technology. Dave Sampson has taken on the role of Network Specialist to provide in-house expertise that strengthens Calrec’s ability to support customers in the move to IP.

A Calrec team member for seven years, Sampson previously held the role of Product Test Engineer where he was responsible for compliance testing of Calrec’s AoIP products to industry standards including ST2110, AES67, NMOS and more.

Tags: Calrec | audio | broadcast | IP | virtualization | AoIP | customers | networking | consoles
Submitted by Jump PR
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Showtime Pixel Power launches Posted: 24/04/2020
 and lsquo;Showtime Pixel Power and rsquo; launches

Pixel Power is hosting a massive personalised customer engagement programme with a series of over a hundred one-to-one online meetings over the next six weeks. The aim is to replicate the best and most important aspects of a tradeshow - conversations with customers about their projects and how our technology can help.

“Listening to our customers’ needs is at the heart of what we have always done at Pixel Power – it’s why we are trusted to deliver on what we say we will”, explained James Gilbert, CEO, Pixel Power. “At this time of global lockdown and with all tradeshows either cancelled or postponed, we wanted to find an alternative method to replicate those confidential one-to-one meetings between our customers and technology colleagues”

Tags: Pixel Power | customer engagement | softwware defined | virtualization | automation | playout | branding | master control | graphics | OTT | VOD | switchers | SD | HD | 4K
Submitted by Manor Marketing
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TAG Video Systems Releases Webinar Series Highlighting Best Business Practice in the Transition to IP Posted: 14/04/2020
TAG Video Systems Releases Webinar Series Highlighting Best Business Practice in the Transition to IP

TAG Video Systems, the world leader in 100% SW, 100% IP, 100% COTS/Cloud,

Probing, Monitoring and Multiviewing solutions, has released details of its continuing webinar series designed to bring real life solutions to the challenges facing broadcasters as the industry migrates to IP. The next session, scheduled for Wednesday April 15, 2020, at 11:00am US Eastern Time will tackle the business end of the IP transition delving into financial benefits and profitability, the move to OPEX, new Zer0 Friction BUSINESS model, the impact of OTT and Cloud technology and more. Abe Zerbib, TAG CEO and Kevin Joyce, TAG Zer0 Friction Officer will serve as co-hosts.

Attendees will enjoy detailed discussion focusing on: “The Business of IP: The Profit Behind Your Transition to IP”

 

Tags: TAG Video Systems | Zer0 Friction Customer Experience | Multiviewers | Webinar Series | Multiviewer technologies | Kevin Joyce | Abe Zerbib
Submitted by Desert Moon
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Reduced Operating Costs, Superior Quality of Service, and Zer0 Friction Customer Experience, Highlight TAG Video Systems NAB Announcements Posted: 26/02/2020
Reduced Operating Costs, Superior Quality of Service, and Zer0 Friction Customer Experience, Highlight TAG Video Systems NAB Announcements

TAG Video Systems continues to demonstrate its Zer0 Friction customer experience with significant new capabilities added to its flagship system. Already the world leader in 100% SW, 100% IP, 100% COTS Probing, Monitoring and Multiviewing for all four of the major broadcast applications (Live Production, Playout, Delivery and OTT), TAG has increased support for additional sources, interfaces and, formats. In addition, TAG has added new audio output functionality and an updated layout editor. The new features and functionality will further demonstrate TAG’s Zer0 Friction approach to technology, operations and asset utilization at NAB 2020 on TAG’s Booth C2217 in Central Hall.

eo Systems NAB Announcements

Tags: TAG Video Systems | NAB 2020 | NAB | Zer0 Friction Customer Experience | Mosaic audio output
Submitted by Desert Moon
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Black Box Customer Service Earns Coveted Stevie Award Posted: 12/03/2019
Black Box Customer Service Earns Coveted Stevie Award
Black Box Corporation of Pennsylvania ("Black Box"), an industry-leading provider of signal management and distribution solutions, including high-performance KVM and pro AV, systems, and connectivity and IT infrastructure products, today announced that the company was named a Bronze Award Winner of the 13th annual Stevie® Awards in the Sales & Customer Service category. The awards recognize the achievements of contact center, customer service, business development, and sales professionals worldwide.
Tags: Black Box | Customer Service | Stevie Award | Outstanding Customer Service | Bronze Award
Submitted by Wall Street Communications
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Autoscript Trade-In Program Gives Customers Upgrade Path to WinPlus-IP Posted: 07/02/2019
Autoscript Trade-In Program Gives Customers Upgrade Path to WinPlus-IP
Autoscript, the world's leading teleprompting company, is offering special packages for broadcasters seeking to upgrade to the latest version of its WinPlus software, part of the award-winning Intelligent Prompting ("IP") product range. Anyone can now move up to a WinPlus-IP system at a discounted rate simply by trading in their existing prompting equipment from any brand.
Tags: Autoscript | Vitec Group | Trade-In Program | Customers | Upgrade | WinPlus-IP | Equipment
Submitted by Wall Street Communications
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PRO TV selects Sony latest HDC-3500 4K HD HDR Live Production system camera Posted: 17/12/2018
PRO TV selects Sony and rsquo;s latest HDC-3500 4K HD HDR Live Production system camera
Romanian broadcaster PRO TV, part of CME media and entertainment network, is the first European customer for Sony’s new HDC-3500 live production camera. PRO TV has invested in eight HDC-3500 camera chains that will be used for live entertainment and sports productions, working with HDCU-3100, the IP enabled Camera Control Unit. They also have chosen the PXW-Z280 and PXW-Z150 camcorders for their mainstream and local studio productions, alongside Sony’s dual channel UWP wireless microphone packages.
Tags: Sony | PRO TV | customer story | CME media | media | HDC-3500 | camera
Submitted by Sony Professional Europe
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Paywizard and Diagnal unveil strategic partnership to drive targeted real-time multichannel customer engagement Posted: 28/03/2018
Paywizard and Diagnal unveil strategic partnership to drive targeted real-time multichannel customer engagement

Paywizard, the pay-TV subscription, billing and customer relationship management (CRM) specialist, and Diagnal, the expert in marketing technology solutions for Internet TV service providers, have announced a strategic partnership that enables pay-TV and OTT operators to take an intelligent, data-driven approach to delivering real-time customer communications and dynamic multichannel marketing campaigns.

Tags: Paywizard | Diagnal | pay-TV | TV | CRM | customer | OTT | data | television | NAB 2018 | NAB 2018
Submitted by Staff
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Pay-TV operators are failing to provide the positive customer experience consumers expect Posted: 22/03/2018
Pay-TV operators are failing to provide the positive customer experience consumers expect

The vast majority of consumers want pay-TV operators to demonstrate they understand their needs and provide them with a positive customer experience at every stage of consumer engagement, but close to a third say they are falling short, according to new research from subscription, billing and customer relationship management (CRM) specialist Paywizard.

Tags: Paywizard | pay-TV | TV | customer experience | consumer | OTT | NAB 2018 | NAB 2018
Submitted by Staff
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Trust in Sony, CineAlta and the future Posted: 23/02/2018
Trust in Sony, CineAlta and the future
A history of excellent customer experience and trust in the Sony brand. The announcement at Cine Gear 2017 that Sony was planning to introduce a new full frame camera to the market was enough for camera rental service ‘Ludwig Kameraverleih GmbH’ to order two new VENICE cameras, but even before they knew what was fully on offer. There and then Ludwig Kameraverleih Gmbh signed up to purchase whatever was to be revealed, and they’re really pleased they did, now being the first to receive their VENICE cameras in Europe.
Tags: Venice | Germany | customer | digital | camera system | camera | sensor
Submitted by Marlin PR
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