What installation barrier is this service meant to overcome?
For many AV professionals, moving into IP-based systems introduces complexity they haven’t had to manage before. Choosing the right switch, designing the network, and deploying it correctly can be daunting — especially for those coming from video or audio backgrounds rather than IT. NETGEAR’s Pro AV Design team was created to remove this barrier by offering direct access to network engineering expertise for free.
How did users get support before this was available?
Traditionally, integrators and AV engineers either relied on their own research or outsourced the job to third-party IT consultants unfamiliar with the nuances of AV-over-IP. Manufacturers typically provided manuals or email support, but few offered practical design help. This often led to trial-and-error installations or configuration mistakes that affected reliability and performance — especially with protocols like NDI, Dante, or ST 2110.
What does the Pro AV Design service offer in practice?
The Pro AV Design team is staffed by experienced network engineers who also understand AV workflows — many of whom, like their customers, started their careers in live production or editing. Users can email the team directly to receive guidance on switch selection, network topology, and configuration. The service includes support during planning, deployment, and even live operation.
What sets the team apart is its hands-on experience across both networking and AV disciplines. This gives users not only answers, but advice that takes into account the full system — helping to build robust, scalable installations rather than just solving immediate issues.
Who is this support system intended for?
This service is ideal for AV integrators, engineers, and broadcast professionals working on IP-based infrastructure — particularly those handling live production, corporate AV, education, or hybrid media systems. Whether you're just starting with IP or managing a large rollout, the Pro AV Design team brings decades of networking experience combined with real-world AV understanding. It's a rare offering that bridges the gap between IT and media, making even complex AV networking more approachable.
For access to the service, email the team at [email protected] or visit netgear.com/av.
