Articles
Chris Barlow gains greater customer satisfaction
Chris Barlow Monitoring the quality of service and experience for customers across an often complex and sizeable broadcast estate, can be a difficult area to oversee and hard to control. Gaining an understanding of the quality of the services customers are receiving has many variables to consider, as well as considerations around delivery of the content itself.
Tags: iss076 | customer satisfaction | astec | technical director | revenue | experience | Chris Barlow
Contributing Author Chris Barlow Click to read
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