Preparing for the holiday peak


Jamie Adkin TV-Bay Magazine
Read ezine online
Download PDF
Download PDF

The summer holiday getaway of 2018 hit the headlines for all the wrong reasons. A UK airport's non-functional departure boards left travellers unable to find their flights. Meanwhile, an airline cancelled over 2,000 flights due to a computer glitch. One European city closed its airspace entirely.

Despite best efforts, staff struggled to cope with the lack of centralised network control and data sharing. Now, as projects such as the new Jewel Chagi Airport grow the concept of airports as not just simple transport hubs, but destinations and experiences in themselves, traveller expectations of smooth and convenient journeys are only going to climb. As a result, smooth running of everything from security to display boards is essential to airports’ brands and financial health. The technology behind these functions must work faultlessly.

Understandably, summer is a high-pressure time for the travel industry, and after last year, many are feeling the strain. In airports, the source – and saviour – of technical glitches often lies in the control room, which opens the debate of how organisations can prepare for these failures. The key is to prepare for peak by identifying potential causes for disruption and ensuring that control room teams are empowered to prevent and mitigate them quickly and efficiently.

Check physical resilience and reliability

Lately, the emphasis has been on protecting control room infrastructure against hackers, cybercrime and terrorism, with strong measures put in place to combat these major threats. However, we should never underestimate the need for physical resilience and reliability even in the face of often unavoidable malfunctions.

No matter how tough or durable a system is, most people accept that it will fail at some point in its lifecycle – whether through an internal weakness or because of a power outage. Single points of failure are parts of a system that can cause the entire system to stop working, should it fail. While these are undesirable, in many cases, eliminating a single point of failure is impossible.

Increasingly, organisations are recognising that they must have built-in contingency measures to address this eventuality. Total shutdown is unacceptable because of the chaos and danger it could cause, particularly in high-pressure sectors like consumer transport. Therefore, it’s best for organisations to either isolate the failure or invest in more reliable equipment.

With this in mind, here are three key considerations that we advise our customers to make to remove single points of failure:

Manage the situation remotely

A server failure could lead to a large proportion of your systems becoming inoperable. The obvious solution is to ensure that multiple manager systems are installed but it is also important that you fully understand the failover process and the limited capabilities that may be imposed when operating on a back-up server. The best solutions will enable the secondary manager to take over instantly and automatically without human intervention. If this is possible, the control room will not lead to even greater disaster.

Take power (supply) into your own hands

To protect against this possibility, ensure you have a power distribution unit with multiple power supplies and multiple sources of power. It’s critical that if a source of power is lost, a secondary source is available to all devices. For example, a control room could switch over to a generator. The ideal solutions are load balanced between source A and source B when the system is running perfectly so that if one of those power sources disappears, the 2nd power source will take over the full running of the system immediately.

Acknowledge the risk of total network failure

We rely on networks for almost every aspects of our lives and while they are amongst some of the most reliable and resilient technologies available, we must accept that something will go wrong at some point. If a network switch fails, it could be catastrophic if you have not designed a robust, resilient network architecture. In the control room, a network failure could lead to a lack of data, incorrect data visualisation or a reduction in communication, all of which could put people at risk. Of course, network engineers can design resilient networks that deal with these failures with limited downtime and network vendors provide outstanding levels of support to their customers. There is however a further strategy to reduce downtime to zero.

Technologies designed for mission critical environments enable connections to two different networks so that even in the event of a network switch failure, there would be an instant failover to the secondary network. The very best solutions will be automatic & data would load balance so that the operator experiences zero downtime.

When dealing with large volumes of customers, in any business, the consequences of system collapse could be disastrous. Airports must ensure that their network has the resilience to cope with component failure and redundancies, not only outsider attacks. Advances in connectivity and communication services mean that organisations need an IP solution which can manage multiple technologies within the network, monitoring and responding to disruption securely and with zero latency. When preparing for peak times, organisations ignore the status of their physical network infrastructure at their peril.


Tags: iss137 | adder | kvm | server | Jamie Adkin
Contributing Author Jamie Adkin

Read this article in the tv-bay digital magazine
Download PDF
Article Copyright tv-bay limited. All trademarks recognised.
Reproduction of the content strictly prohibited without written consent.

Related Interviews
  • ADDERLink Infinity 4000 4k KVM at NAB 2019

    ADDERLink Infinity 4000 4k KVM at NAB 2019

  • Adder ADDERlink Infinity 4000 range at ISE 2019

    Adder ADDERlink Infinity 4000 range at ISE 2019

  • Adder ipeps at ISE 2019

    Adder ipeps at ISE 2019

  • ADDER show the ADDERLink INFINITY and more at BVE 2018

    ADDER show the ADDERLink INFINITY and more at BVE 2018

  • Adder at BVE 2017

    Adder at BVE 2017

  • Adder show AdderLink Infinity 4000 at BVE 2019

    Adder show AdderLink Infinity 4000 at BVE 2019

  • AdderLink Infinity 100T from Adder Technology at IBC 2018

    AdderLink Infinity 100T from Adder Technology at IBC 2018

  • ADDERLink INFINITY 100T from Adder at NAB 2018

    ADDERLink INFINITY 100T from Adder at NAB 2018

  • Get on the IP ladder with Netgazer from MediaLinks at NAB 2017

    Get on the IP ladder with Netgazer from MediaLinks at NAB 2017

  • Adder at NAB 2012

    Adder at NAB 2012

  • Apantac KVM over IP at ISE 2019

    Apantac KVM over IP at ISE 2019

  • Apantac KVM Switch and OpenGear at ISE 2019

    Apantac KVM Switch and OpenGear at ISE 2019

  • KVM over IP Matrix from Guntermann and Drunck at NAB 2019

    KVM over IP Matrix from Guntermann and Drunck at NAB 2019

  • Apantac KVM and Multiviewer with OpenGear at NAB 2019

    Apantac KVM and Multiviewer with OpenGear at NAB 2019

  • Apantac 4k UHD HDMI/DVI Multiviewer with KVM at IBC 2018

    Apantac 4k UHD HDMI/DVI Multiviewer with KVM at IBC 2018

  • HDMI over IP and KVM over IP with the Apantac OG-Mi 9 series shown at IBC 2018

    HDMI over IP and KVM over IP with the Apantac OG-Mi 9 series shown at IBC 2018

  • Guntermann and Drunck show KVM over IP at IBC 2018

    Guntermann and Drunck show KVM over IP at IBC 2018

  • KVM over IP from Guntermann and Drunck at NAB 2018

    KVM over IP from Guntermann and Drunck at NAB 2018

  • GDSYS KVM solutions at IBC 2017

    GDSYS KVM solutions at IBC 2017

  • Apantac Multiviewer and KVM at IBC 2017

    Apantac Multiviewer and KVM at IBC 2017

  • Guntermann and Drunck KVM over IP at IBC 2016

    Guntermann and Drunck KVM over IP at IBC 2016

  • Control Centre Digital from Guntermann and Drunck at NAB 2018

    Control Centre Digital from Guntermann and Drunck at NAB 2018

  • 4k 60 Matrix from GDSYS at NAB 2017

    4k 60 Matrix from GDSYS at NAB 2017

  • Guntermann and Drunck at BVE 2017

    Guntermann and Drunck at BVE 2017

  • Apantac UHD conversion technology at IBC 2016

    Apantac UHD conversion technology at IBC 2016

  • Guntermann and Drunck at IBC 2015

    Guntermann and Drunck at IBC 2015

  • Guntermann and Drunck DP-HR range at IBC 2014

    Guntermann and Drunck DP-HR range at IBC 2014

  • Guntermann and Drunck at NAB 2014

    Guntermann and Drunck at NAB 2014

  • Guntermann and Drunck at BVE 2014

    Guntermann and Drunck at BVE 2014

  • Guntermann and Drunck on BroadcastShow LIVE at IBC 2013

    Guntermann and Drunck on BroadcastShow LIVE at IBC 2013

  • Guntermann and Drunck CrossDisplay switching and CCD at IBC 2013

    Guntermann and Drunck CrossDisplay switching and CCD at IBC 2013

  • Guntermann and Drunck GmbH at NAB 2013

    Guntermann and Drunck GmbH at NAB 2013

  • Guntermann and Drunck GmbH at BVE 2013

    Guntermann and Drunck GmbH at BVE 2013

  • Guntermann and Drunck at BVE 2012

    Guntermann and Drunck at BVE 2012

  • Guntermann and Drunck at IBC2011

    Guntermann and Drunck at IBC2011

  • Dejero CuePoint return feed server at NAB 2019

    Dejero CuePoint return feed server at NAB 2019

  • Mediaproxy LogServer for compliance monitoring and analysis at NAB 2019

    Mediaproxy LogServer for compliance monitoring and analysis at NAB 2019

  • 3D Storm discuss IP and NDI for Live Media Server and Live CG Broadcast at NAB 2018

    3D Storm discuss IP and NDI for Live Media Server and Live CG Broadcast at NAB 2018

  • The new Playout Server from VITEC at NAB 2018

    The new Playout Server from VITEC at NAB 2018

  • LiveCG Broadcast and LiveMedia Server from 3D Storm at BVE 2018

    LiveCG Broadcast and LiveMedia Server from 3D Storm at BVE 2018

  • Version 7 including the Hub Server from Facilis at IBC 2107

    Version 7 including the Hub Server from Facilis at IBC 2107

  • LiveMedia Server and Live Xpert from 3D Storm at NAB 2017

    LiveMedia Server and Live Xpert from 3D Storm at NAB 2017

  • 3D Storm with LiveXpert at BVE 2017

    3D Storm with LiveXpert at BVE 2017

  • LSC Lighting at IBC 2015

    LSC Lighting at IBC 2015

  • Grass Valley at BVE 2015

    Grass Valley at BVE 2015

  • PlayBox at BVE 2015

    PlayBox at BVE 2015

  • Dejeros products at IBC 2014

    Dejeros products at IBC 2014

  • Fibrenetix with StorageDNA at IBC 2014

    Fibrenetix with StorageDNA at IBC 2014

  • Facilis at IBC 2014

    Facilis at IBC 2014

  • Fibrenetix with Quadrus at IBC 2014

    Fibrenetix with Quadrus at IBC 2014

  • Sonnet Technologies Thunderbolt Chassis at IBC 2014

    Sonnet Technologies Thunderbolt Chassis at IBC 2014

  • Volicon Products at IBC 2014

    Volicon Products at IBC 2014

  • Volicon at IBC 2014

    Volicon at IBC 2014

  • ChyronHego PowerClips at NAB 2014

    ChyronHego PowerClips at NAB 2014

  • ChyronHego at NAB 2014

    ChyronHego at NAB 2014

  • AQ Broadcast at NAB 2014

    AQ Broadcast at NAB 2014

  • Ross Video at BVE 2014

    Ross Video at BVE 2014

  • Cinegy on BroadcastShow LIVE at IBC 2013

    Cinegy on BroadcastShow LIVE at IBC 2013

  • Orad Hi Tec Systems on BroadcastShow LIVE at IBC 2013

    Orad Hi Tec Systems on BroadcastShow LIVE at IBC 2013

  • EditShare on BroadcastShow LIVE at IBC 2013

    EditShare on BroadcastShow LIVE at IBC 2013

  • Harmonics Tom Lattie on BroadcastShow LIVE at IBC 2013

    Harmonics Tom Lattie on BroadcastShow LIVE at IBC 2013

  • Wowza Media Systems on BroadcastShow LIVE at IBC 2013

    Wowza Media Systems on BroadcastShow LIVE at IBC 2013

  • Clear-Com: Concert at NAB 2013

    Clear-Com: Concert at NAB 2013

  • PlayBox Technology: ScheduleBox at NAB 2013

    PlayBox Technology: ScheduleBox at NAB 2013

  • AC Entertainment Technologies at BVE 2013

    AC Entertainment Technologies at BVE 2013

  • Local TV debate at BVE North 2012

    Local TV debate at BVE North 2012

  • Orad at NAB 2012

    Orad at NAB 2012

  • Autocue at NAB 2012

    Autocue at NAB 2012

  • Arkivum at BVE 2012

    Arkivum at BVE 2012

  • Autocue at BVE 2012

    Autocue at BVE 2012

  • MOG Technologies at BVE 2012

    MOG Technologies at BVE 2012

  • PlayBox Technology at BVE North 2011

    PlayBox Technology at BVE North 2011

  • Autocue at BVE North 2011

    Autocue at BVE North 2011

  • IDX at BVE North 2011

    IDX at BVE North 2011

  • Elemental Technologies at IBC2011

    Elemental Technologies at IBC2011

  • Doremi at IBC2011

    Doremi at IBC2011

  • WOWZA at IBC2011

    WOWZA at IBC2011

  • Volicon at IBC2011

    Volicon at IBC2011

  • Autocue at IBC2011

    Autocue at IBC2011


Related Shows
  • ADDER Technology LIVE at BVE 2016

    ADDER Technology LIVE at BVE 2016


Articles
Capturing Haute Couture
KitPlus As the fashion world returned to the French capital for the most prestigious of the 'Big Four’ fashion weeks, historical venues such as the Carrousel du Louvre and the Grand Palais played host to famous emblematic brands such as Chanel, Valentino, Louis Vuitton and Stella McCartney, showcasing their autumn/winter 2019 collections.
Tags: iss137 | blackmagic design | ursa mini | freecaster | atem | KitPlus
Contributing Author KitPlus Click to read or download PDF
What is the JT-NM Tested Program
Bruce Devlin - new The National Association of Broadcasters (NAB) Show 2019 has come and gone with the usual onslaught of product announcements, launch parties, demonstrations and the usual high-density crowds preventing any high-speed movement between halls. The IP showcase, this year, featured a JT-NM tested program. If you're unfamiliar with the JT-NM, then it's worth checking out their website jt-nm.org where you can find out about the work being done to coordinate the different aspects of building an inter-working ST 2110 eco-system. The JT-NM tested program catalogue can be downloaded from the website and it highlights a series of tests that were performed prior to NAB on various products to see how they performed against the written standards upon which the ST 2110 eco system is based.
Tags: iss137 | st2110 | class | jt-nm | nab | ieee | secuirty | amwa | Bruce Devlin - new
Contributing Author Bruce Devlin - new Click to read or download PDF
Cinegy Channel Playout
David Wright Canis Television & Media is a UK-based specialist broadcast services company, providing its clients as a one-stop shop for everything from production facilities to asset valuations to traffic control. In response to growing demand from its clients, Canis identified a need for channel playout facilities.
Tags: iss137 | cinegy | canis media | David Wright
Contributing Author David Wright Click to read or download PDF
IMF Adoption
Howard Twine The Interoperable Master Format isn’t new. It’s been around for more than six years. Despite this longevity, the broad adoption since the publication of SMPTE 2067 has been pretty slow. This is perhaps more because of the age old mantra “if it ain’t broke don’t fix it,” than the ease with which many could interpret the standard. However, it is safe to say that movie producers blazed a trail in using IMF for original content delivery. Perhaps the key is that those early adopters didn’t have any significant tape based infrastructure that had been modified for file-based working when receiving content. So, many longer established content distributors have the immense resources to create the vast array of versions required to address the ‘version issue.’ This being how do you get the same content to look good on the back of an aeroplane seat headrest or an iPhone in the back of car as well as a good old TV set. Over time these resources have been diminishing and many organisations recognise that they have to adopt workflow automation to survive.
Tags: iss137 | editshare | imf | standards | smpte 2067 | Howard Twine
Contributing Author Howard Twine Click to read or download PDF
TV Futures - Producers Produce
Emily Merritt I’ve learnt two major facts about being a producer since studying on my BSc Television and Broadcasting course: ‘the role of producer cannot be defined in a sentence’ and ‘if your team don’t see you working, you’re doing your role as producer correctly’.
Tags: iss137 | portsmouth university | student | education | training | producer | Emily Merritt
Contributing Author Emily Merritt Click to read or download PDF